Contact us
Got an issue? Don’t be a stranger.
What we CAN help with
- Questions about the theme, how it works and it’s settings
- Bugs found in an unmodified version of the theme
What we CAN’T help with
- Assistance outside the theme (e.g. Product setup)
- Custom coding questions
- Issues or bugs that weren’t present when the theme was first installed
Send us a message
Our support is 100% email based. We don’t offer phone or video chat.
We’ll aim to get back to you within 2 working days.
Our working hours are 9am – 5pm GMT, Monday to Friday.
Frequently Asked Questions
Some tips that may be good know before getting in touch with us.
Can I use my theme on more than one store?
No. When you purchase a theme from the Shopify Theme Store, the license for that theme is exclusive to the store for which it was initially bought. Additionally, according to Shopify’s Terms of Service, themes without a proper license do not qualify for support or updates when new features roll out.
Do you provide support in languages other than English?
We don’t, but we’ll try our best. If you could get in touch in English where possible, we’d appreciate it.
How do I update my theme?
Shopify provide a facility to update your theme in the ‘Online Store’ section of your admin area. If an update is available, you’ll see a notification below the ‘Last saved’ date of the theme.
Updating the theme should bring across all the theme settings, including code customizations where possible – although we can’t always be certain on this. This is controlled by Shopify.
Can you help with an App issue?
Given the vast array and complexity of third-party apps accessible, it’s challenging to guarantee that every app will work seamlessly with our themes. For issues related to app functionality, please reach out directly to the app developer, as they are best equipped to understand and address problems related to their specific code.
Additionally, caution is advised when integrating new apps into your store. Always take a backup of your theme first. It’s common for apps to leave behind code snippets in your theme even after they are removed, which might lead to issues with future app interactions.
